Return & Refund Policy

Last updated: July 2026

We want every treasure to feel just right in its new home. If something isn't quite what you hoped for, here's how we can help. 💛

Our 14-Day Promise

If you're not completely happy with your purchase, you may return eligible items within 14 days of delivery for a refund or exchange.

To be eligible, your item must:

Be unused and in its original condition, with all original packaging and tags.
Include your order number or proof of purchase.

Items That Can't Be Returned

A few of our treasures are final sale and can't be returned or exchanged:

Blind Boxes — the surprise is part of the magic! Because every blind box is a mystery, they can't be returned or exchanged once shipped. (Of course, if yours arrives damaged or defective, we'll always make it right.)
Stickers and decals once opened or removed from their backing
Sale or clearance items marked as final sale
Gift cards

Damaged, Defective, or Incorrect Items

Oh no! 😿 If your treasure arrives damaged, defective, or isn't what you ordered, we'll make it right at no cost to you.

Please contact us within 14 days of delivery with your order number and a few photos of the item and packaging. We'll work with you to find the best solution—whether that's a replacement, a refund, or store credit. This applies to all items, including blind boxes and final-sale treasures.

How to Start a Return

Contact us through our Contact page within 14 days of delivery, with your order number and the reason for your return.
We'll reply with return instructions and the return address. Please don't send anything back before hearing from us!
Pack your treasure safely in its original packaging and ship it back.
Once we receive and inspect your return, we'll email you and process your refund.

Return Shipping Costs

If your item arrived damaged, defective, or incorrect — we cover all return shipping. You'll never pay a cent for our mistake.
If you've simply changed your mind — return shipping is paid by you, and your original shipping fee (if any) is non-refundable.

Friendly Tip 💛 For lower-priced items, return shipping can sometimes cost more than the treasure itself. If that's the case, reach out anyway—we'd rather find a friendly solution together than have you pay more than it's worth.

Return Inspection

Once your return arrives, we'll inspect it to make sure it meets the return conditions. If everything looks good, we'll begin processing your refund right away.

Refunds

Once your return is approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.

If more than 15 business days have passed since your return was approved and you still don't see your refund, please contact us and we'll track it down.

Exchanges

Want a different treasure instead? The fastest way is to return your original item and place a new order once your return is approved—that way your new find heads home right away. This helps you get your new treasure sooner, since popular items may sell out quickly.

Order Cancellations

If your order hasn't shipped yet, contact us as soon as possible. We'll do our best to cancel or update it before it heads out. Once an order has shipped, we can't guarantee changes or cancellations.